About New Net Technologies
New Net Technologies (NNT) is a software product manufacturer specialising in advanced cyber security solutions.
The company develops technologies used by organisations worldwide, including:
- Fortune 500 corporations
- Government bodies
- Charities and not-for-profit organisations
NNT’s solutions are designed to protect digital infrastructure and ensure the security of critical systems, making ongoing innovation a core requirement of the business.
The Challenge
As a technology-led organisation operating in the cyber security sector, New Net Technologies continuously develops new software tools and platform enhancements.
However, documenting complex software development activities in a way that meets HMRC R&D requirements can be challenging.
Over multiple development cycles, the company required support to:
- Identify qualifying R&D work across evolving software projects
- Translate highly technical development into structured technical narratives
- Maintain consistency across repeated claims
- Ensure submissions met regulatory expectations
Given the complexity of cyber security software development, maintaining accuracy and compliance across multiple claim periods was essential.
The Solution
SAS R&D worked alongside the technical team at New Net Technologies across several claim cycles.
Through structured technical discussions and financial analysis:
- Qualifying development activities were identified across multiple software projects
- Technical narratives were prepared to accurately describe innovation challenges
- Supporting documentation was standardised across financial years
- Claims were prepared and submitted in accordance with HMRC guidance
This repeatable process allowed the business to maintain confidence in the R&D claim process while continuing to focus on product development.
Key Development Areas
Although specific proprietary technologies remain confidential, qualifying R&D activity was identified across several software innovation areas, including:
Cyber Security Software Development
Development of new software features designed to strengthen system security and improve performance across enterprise-level environments.
This included:
- Enhancing detection and monitoring capabilities
- Improving system reliability and scalability
- Refining user interaction and configuration workflows
These activities required technical problem-solving beyond standard software development practices.
Platform Enhancement and Iteration
Ongoing refinement of existing systems to address new technological challenges and changing security requirements.
This work involved:
- Updating legacy functionality
- Integrating new technologies
- Improving compatibility across environments
These iterative improvements supported the long-term evolution of the platform.
The Results
Through continued collaboration:
- Multiple R&D claims were successfully prepared and submitted
- All claims were accepted without HMRC query
- Internal time spent managing claims was significantly reduced
- Innovation activity was documented consistently across multiple years
This structured approach enabled New Net Technologies to:
- Maintain focus on product innovation
- Support ongoing cyber security development
- Build confidence in long-term R&D planning
Most importantly, the partnership created a reliable framework for managing complex R&D claims across evolving technical projects.
SAS have handled our R&D claim process over a number of years and their expertise has ensured all claims have been accepted promptly by HMRC without query.
— Mark Kedgley, Chief Technology Officer, New Net Technologies
